FAQs
Practices & Product Informations
Is your product suitable for all hair types?
Yes, our Ayurvedic formulations are suitable for all hair types providing holistic hair care.
Are your products cruelty-free?
Absolutely, we are committed to being a conscious brand. Our products and ingredients are never tested on animals.
Do your products contain any harmful preservatives?
No, our products are free from harmful chemicals, toxins, parabens, sulphate, silicon, and quat components. We use natural, safe ingredients.
How often should I use your hair care products?
The frequency of use depends on your hair type and specific needs. Generally, our products are safe and suitable for regular use.
Are your products safe for color-treated hair?
Yes, our products are gentle and safe for color-treated hair, helping maintain vitality and health.
Can your products help with dandruff issues?
Absolutely, our formulations include Bhibitaki (Terminalia Bellirica) known for its anti-dandruff properties.
Are your products suitable for sensitive scalps?
Yes, our products are crafted to be gentle, making them suitable for individuals with sensitive scalps.
Ordering
Do I have to create an account to place an order?
No, you can place an order as a guest. But the rewards and benefits are available only after you log in.
How do I place an order on your website?
To place an order, simply browse our products, add desired items to your cart, and proceed to checkout. Enter your shipping details and payment information. Once confirmed, you'll receive an order confirmation via email.
How can I use a Gift Voucher on my order?
When you receive your gift voucher it's a good idea to register it to your account straight away. This will add the credit to your account immediately, ready for you to spend.
Shipping & Delivery
Where do you ship from?
Our products are shipped from our Jaipur address using reputed domestic logistics service providers.
Do you ship internationally?
No, we currently only accept domestic orders and do not offer international shipping.
How long does it take for domestic orders to be delivered?
Domestic orders are typically processed within 1 business day (excluding Public Holidays & Sundays) and delivered within 3-5 business days.
What are the delivery hours?
Deliveries are made between 10:00 AM – 6:00 PM from Monday to Saturday, excluding public holidays.
How are shipping and handling rates determined?
Shipping and handling rates may vary based on product, packaging, size, volume, and other considerations. The charges will be provided at the time of checkout before making payments.
What if the shipping time exceeds the estimated delivery window?
If for any reason the shipping time is longer than expected, we will promptly communicate with you to provide updates on the status of your order.
Do I need to sign for my delivery?
Yes, all goods will need to be signed for upon delivery. If you are unavailable, you can suggest an alternative person to sign for the delivery. However, please note that we do not take responsibility for goods signed by an alternative person.
Why might certain courier partners request an OTP for delivery?
Some courier partners may require an OTP (One Time Password) to complete delivery for security purposes. The OTP will be sent to the mobile number provided at the time of placing the order.
What if my order doesn't arrive within the stated time frame?
While we strive to deliver orders within the specified time frame, if we are unable to meet certain deadlines for any reason, we will be in touch with you to provide updates and alternative solutions.
How can I contact customer support regarding shipping inquiries?
For any further questions or concerns about shipping, please feel free to reach out to our customer support team. We're here to assist you throughout the shipping process.
How can I contact customer support for assistance?
Feel free to reach out to our customer support team via email at hello@bioaarogya.com or contact us @ 8591714297